In Denmark, the Danish Medicines Agency must be contacted first when a pharmaceutical product must be recalled from the market.
Nomeco recommends the following procedure regarding recalls:
Contact The Danish Medicines Agency
Agree with the Danish Medicines Agency what actions to take. Remember to agree with the Danish Medicines Agency, how to contact your customers (e.g. pharmacies, hospitals or wholesalers).You can contact The Danish Medicines Agency by phone +45 4488 9595.
Contact Nomeco
Are you a supplier to Nomeco Wholesale?
Send an e-mail to purchase@nomeco.dk or contact your daily contact person in our Purchasing department.
Are you a supplier to Nomeco HealthCare Logistics?
Contact your daily contact person at the HealthCare Logistics customer service by phone and e-mail recallhcl@nomeco.dk AND send an e-mail to purchase@nomeco.dk.
Outside normal business hours, Nomeco can be reached on +45 3645 4536, where a call centre will take your call. If the recall is related to products in CTSM, you must contact CTSM on +45 6034 6568.
If you contact us by phone, we must also within the hour receive a written confirmation of the instructions related to the recall via the abovementioned email addresses.
We will immediately block the recalled product and manage the product according to the agreement with the supplier. We will also be ready to receive the recalled products from the market (e.g. pharmacies, hospitals and others)
Recalls from the pharmacy according to the agreement with the Danish Medicines Agency
A recall of pharmaceuticals must be able to take place immediately and at all times (section § 33 on Complaints and Recalls of the Executive order on distribution of pharmaceuticals). If you, as a manufacturer or importer, need to recall a pharmaceutical from private pharmacies, please contact purchase@nomeco.dk. If contact information for the pharmacies is required, we refer to Danmarks Apotekerforening.
You are encouraged to immediately send a recall message to the country's pharmacies from your own e-mail. We always recommends that you send the e-mail to all pharmacies, as you can never know for sure, who has the pharmaceutical in question.